Frequently Asked Questions

What is your return policy?

We offer a 100% customer satisfaction guarantee. If you receive your item that did not meet your expectations, we will be happy to replace the items or accept a return on the items within 48 hours. Once we receive the returned items we will process your refund. Please see our Return Policy for more details.

 

Can I pay with a Purchase Order/Check?

Currently, Customization Center only accepts payment via credit card, PayPal, Google Pay and Apple Pay.

 

What is the cost of personalization?

We offer free, unlimited personalization on ALL Trophies and Gifts.

 

How much does shipping cost?

We offer two types of shipping. Economy Shipping for $4.99 arrives 5-7 days after placing your order and Express Shipping for $14.99 arrives in 2-3 days after placing your order.

 

Will a sales tax be applied to my order?

We only charge sales to orders shipped to Virginia addresses. Virginia orders are charged a 5.3% sales tax.

 

How can I track my order?

Once your order has shipped, you will receive an email containing the tracking number for your order. You can also log back into the site and monitor the progress of your order. Please check your spam or junk mailbox if you do not find it in primary inbox.

 

What if I placed an order with the wrong mailing address?

Please be sure double check that the address provided is correct. If a change of address is required once the order has shipped, there will be a $13 change of address fee.

 

I just received my order and it is wrong/damaged. What should I do?

If products are damaged in-transit or Customization Center made a mistake, let us know within 48 hours of receipt of your order and we will send out a FREE replacement or credit your account, whichever you prefer.

 

I just placed my order but see I made a mistake. How can I fix this?

No worries, we all make mistakes. You will receive an order confirmation email as soon as you place the order. Your order confirmation email will contain all order information as well as all engraving. Please reply to that email with the corrections that need to be made AS SOON AS POSSIBLE. If the order has not been produced or shipped, we will be able to make those changes for you. If we have already processed the order, a NEW order will be required.

 

How long will it take to receive my order?

ALL orders ship out the day after the order is placed. You have the option to choose EXPRESS shipping which will arrive in 2-3 days from shipping date or ECONOMY shipping which will arrive within 5-7 days of the shipping date.

 

What is the best way to place my order?

Directly through the website.

 

Will I receive confirmation that my order was place?

You will receive an email confirming your order within a few minutes of placing your order. This email will be sent to the email associated with your account or the email address supplied in check out. Please be sure to use a valid email address in checkout. Sometime our email can get filtered to the junk folder so be sure to check there if you have not received it within a few minutes.